Pacific Petroleum operates primarily as a B2B fuel distributor rather than a consumer-focused retail network. They provide commercial fuel solutions including on-site refuelling, bulk fuel deliveries, and 24-hour on-road network access for businesses. Their service stations offer fuel cards for commercial customers.

Pacific Petroleum is an authorised ExxonMobil distributor for fuels and an authorised importer and distributor of Phillips 66 and Shell lubricants. They supply petrol, diesel, and a comprehensive range of lubricants including engine oils, automotive transmission fluids, gear oils, and greases. They also provide 24/7 engineering support, oil analysis, and condition monitoring services.

Pacific Petroleum is a wholly Australian-owned family business based in Rocklea, Queensland. The company was formed when Mobil bought Esso's retail network in 1990, initially owned 50% by the Hollows family and 50% by Mobil Oil Australia. In 2005, following the global Exxon-Mobil merger, the Hollows family purchased Mobil's stake to gain full ownership.